Refund policy

SOANYWAY Threadery — Refund Policy

Refund Policy
Last updated: October 12, 2026

SOANYWAY Threadery wants you to love what you ordered. Because our products are made-to-order (printed after you purchase), we handle returns a bit differently than big-box retail.

Free size exchange (30 days)

Ordered the wrong size? It happens to the best overthinkers. We'll send you one free size exchange per item within 30 days of delivery.

  • Email support@soanywaythreads.com with your order number and the size you need.
  • Exchanges are for the same design and color in a different size.
  • No need to send the original back. Keep it, gift it, or pass it to a friend with a loud mind.
  • We cover the reprint and the shipping on your exchange.

What we can't take back

Because each item is produced specifically for your order, we do not offer refunds for:

  • Color/style preference changes
  • Buyer's remorse
  • Normal wear/tear after use

Damaged, defective, or incorrect items

If your item arrives damaged, misprinted, or not what you ordered, we'll make it right.

To qualify:

  • Contact us within 14 days of delivery
  • Include:
    • Your order number
    • A clear photo of the issue (and packaging damage if applicable)

Resolution options (our choice depending on the issue):

  • Free replacement, or
  • Refund to the original payment method

Order changes & cancellations

We begin processing quickly. If you need to change or cancel an order, contact us as soon as possible.

  • If production has not started, we'll do our best to accommodate.
  • If the order is already in production or shipped, it cannot be canceled.

Refund timing

If approved, refunds are issued back to your original payment method.

  • Processing time: typically 3–10 business days after approval
  • Your bank/card provider may take additional time to post the refund.

Shipping costs

  • Shipping fees (if charged) are non-refundable, except where required by law or when the return is due to our error (wrong/defective/damaged item). Shipping on size exchanges is on us.

Lost or delayed packages

If tracking shows delivered but you can't locate the package, contact the carrier first (and check with neighbors/building staff). If you still need help, email us and we'll assist.

EU/EEA/UK consumer notice (right of withdrawal)

If you are in the EU/EEA/UK, you may have a legal right to withdraw within 14 days for certain purchases. However, made-to-order/customized goods are commonly exempt from withdrawal rights. If you believe your order qualifies, contact us and we'll review based on your location's requirements.

Contact

Email: support@soanywaythreads.com
Mailing address: 3225 Rocky Point Rd, Springfield, OH 45502, US